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Shipping & Returns

Details regarding delivery timelines, packing, and our product return policies.

Shipping Policy

We process and pack orders within 24 to 48 hours of purchase confirmations. Since our oils are highly premium and bottled fresh, we pay maximum care to secure cushion wrapping to avoid transit damage.

  • Domestic Shipping (India): We ship across India through standard logistics partners (e.g. BlueDart, Delhivery, Speed Post).
  • Delivery Timelines: Standard shipping takes approximately 3 to 7 working days to reach most cities. Remote areas may experience slightly longer delivery times.
  • Shipping Charge: Standard delivery charge of Rs. 50 is applicable on checkout.

Returns & Exchange Policy

Important: All products sold on Maaz Oud are non-returnable, non-exchangeable, and non-refundable.

Due to the hygienic nature of perfume oils, attars, and aged Oud distillations, we do not accept returns or exchanges under any circumstances. Once an item is dispatched and delivered, its seal and hygiene integrity cannot be verified, making it ineligible for return to our inventory.

In the rare event that your product is received damaged or leaked during transit, please email us within 24 hours of delivery at maazoudofficial@gmail.com with an unboxing video or photographs of the damage, and we will arrange a replacement bottle.

Shipping & Returns FAQs

What are the shipping charges for orders in India?
We charge a flat shipping fee of Rs. 50 on checkout for standard delivery across India.
How long does it take for my order to be delivered?
Standard delivery takes approximately 3 to 7 working days to reach most cities across India. Orders are processed and dispatched within 24 to 48 hours.
Why are fragrance items non-returnable?
Due to hygiene standards and to guarantee the absolute purity of our concentrated attars, we cannot accept returns or exchanges once the fragrance bottles have been delivered.
What should I do if my attar bottle is damaged or leaks during transit?
If you receive a damaged or leaking bottle, please email us at maazoudofficial@gmail.com within 24 hours of delivery with an unboxing video or photographs, and we will immediately arrange a replacement.